Mar 2017 13
Mon March 13, 2017 10:53:22 am
[by Bklyn FIBERAMA sucks on Tue February 3, 2015 11:59:47 am]
On 12/30/2014, Fiberama Mfg. Co.'s workers (2) installed two clear zorox side walls to my existing backyard full-width zorox awning. The workers came through my garage with long strips of metal tubing and a large round circular electric saw, into my backyard.
They did not clean up the many shards of sawed metal from my backyard floor, put there as they were measuring/working/sawing. I picked most of them up, and saved the bits. I was concerned because I often walk barefoot in warmer weather. Most important, they also broke, in the keyhole, a key that I had left in my backyard door that day, when they exited my backyard. The key was accidentally hit with their heavy equipment.
The key bent off and the inserted part of the key remained in the keyhole--the top of the key was on the floor.
I immediately phoned Fiberama that same day, but was told John (son) or Donny (father) Lutrario would phone me regarding this complaint. I've made numerous phone calls to Fiberama and Robin M. Lutrario--Service Dept.--keeps telling me I must speak to Donny or John. It's now February 3, 2015, and I still have not received a return call. Robin told me it's MY key cylinder, and they "don't deal with locksmiths." Their workers broke my key; I've been without a locked backyard door since 12/30/14, and management at Fiberama doesn't give a damn.
The Lutrarios live at 1545 Woodrow Road, Staten Island, NY 10309--if anyone is interested. Their Telephone # is 718-967-0230.
Fiberama customer service is WORTHLESS. I fully regret dealing with them, for they do not follow up on complaints once they've got your money.